Terms and conditions

emergency is categorised as:
1. Complete failure of A/C system in the premises
2. Complete failure of electrical power in the premises
3. Complete failure of water system pressure
4. Complete failure of plumbing drainage system
The client shall:
1. Ensure that a responsible person, whether this be the property owner or a representative of the property owner, is
present to enable access to the property as agreed/scheduled and be present at the property for the duration of the
service delivery. For the avoidance of doubt, if attendance of a scheduled and confirmed callout appointment is delayed
or prohibited due to inability to gain access to the premises, the services shall be considered as fulfilled/completed.
2. Provide water and electricity for any maintenance work being carried out.
3. All fittings should be at height access, that is below 2.5m
4. Ensure there is a safe and secure means of access to all plant and equipment that requires maintenance, this includes
but not limited to roof access.
5. Remove all obstructions around the area to be serviced to allow safe access.
6. Bear any cost for any destructive access (such as cutting through ceiling plaster or panels) is required for delivery of
the services.
7. Any system emergencies that are associated with issues for which SKY Adorn has previously provided the customer
with a quote to fix the root cause of said system issue will not be included as an Emergency call out and will be
chargeable in full.
8. SKY Adorn will not be held responsible for any damage to the customer’s property, in the intervening time between
the receipt of the call out request by the customer and the arrival of the team.
9. Upon signing the Annual Maintenance Contract (AMC), our team shall conduct a comprehensive survey of the
property to identify any existing or potential maintenance issues. Any issues identified during this survey will be
documented and brought to the attention of the client. Rectification of these issues will be carried out upon mutual
agreement between both parties. Any additional costs incurred for rectifying these issues shall be borne by the client. Below mentioned points are not in our scope, which will be on variation, based on the packages. 
Air Conditioning
1. AC maintenance is based on Split, Window AC and FCU’s. VRV/ VRF systems are considered specialised equipment,
excluded from scope, and will be priced outside the standard package.
2. Air conditioning maintenance does not include, chemical coil cleaning, and disinfection/ mould treatment.
3. Air Conditioning modification and or insulation work for piping and ducting.
4. Troubleshooting of any programmable AC units that requires a specialist team/ manufacturers password to gain access
to system.
5. Any addition, upgrade, replacement, or partial replacement to existing systems is not included in package.
6. Any rectification / modification to correct design, construction, or commissioning faults is not included.
PLUMBING
1. Roof or basement leakage due to water proofing failure of the structure.
2. Chilled water systems, chilled water pumps or piping insulation.
3. Irrigation systems and associated pumps.
4. Replacement of water heaters, main water or booster pumps and pressure kits.
5. Sanitary fixtures such as Toilet, Basin, Bathtub, bidet and shower systems.
ELECTRICAL
1. Specialist equipment, alarms, intercom, etc.
2. Repair of Garage Doors or control systems.
3. Replacement of complete light fittings and wiring.
4. Home Automation System.
5. Replacement of complete electrical systems.
ELV/IT
1. Implementation or maintenance of cybersecurity measures, including firewalls, antivirus software and intrusion
detection systems, is not part of the AMC.
2. Upgrades or expansions to the network infrastructure, including routers, switches, and cabling, are not covered.
3. Troubleshooting of telecommunications services, including landline phones or mobile phones, is excluded from the
scope
Cleaning Services
1. Any specialized cleaning requirements, such as post-construction cleaning, biohazard cleanup are not covered.
2. Cleaning services related to events or gatherings held at the villa, including pre and post-event cleanup, are not
included.
3. Deep cleaning tasks, such as carpet shampooing, upholstery permanent marks cleaning and detailed kitchen appliance
cleaning are excluded
Scroll to Top